New Daily Open Access Clinic – Grove Surgery

This Clinic is for registered patients only and will be available between Monday – Friday from 09:00 – 10:30 for patients who attend in person at the surgery.

If a patient arrives after 10:30 they will be advised by the Reception Team that they will have to return on an alternative day to access this service.

This service is for patients who come into the surgery in person during these times only and wish to see a GP for an ailment that has presented in the past 2 – 3 Days.

Patients will be seen in order of arrival, unless a patient presents symptoms that require immediate attention.

Please see the information below with further information and details that may answer any queries regarding the open access service;

How often will the clinics be held? – They will be held every weekday morning from 09:00 – 10:30.

What happens when a patient arrives? – The presenting patient’s details will be taken at reception, the reception team will ask for a brief reason as to why you have attended the open access surgery that day to ensure that this type of appointment is suitable.

How long are the waiting times likely to be? – Patients should not expect to wait a long period of time to be seen, however this of course depends on factors such as demand, capacity and any emergency clinical need. It is important for these reasons that patients present with only one problem / issue at the open access clinic.

Will there be a choice of GP? – Patients will see a G.P. at this clinic, this will be the G.P. that is allocated to the clinic that day. There will not be a choice of doctor available for patients to choose from.

Can open access appointments be booked online? – Appointments are made only on the day and by patients physically attending the surgery.

Is there a limit on the amount of problems that a patient can present to the GP? – This service is for patients that have experienced an ailment in the past 2 – 3 Days. The clinic has NOT been introduced for routine appointments or follow up appointments, it is not suitable for issuing Sick Notes or Repeat Prescriptions. Patients should limit the discussion with the G.P. to one issue/problem.

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